Terms & Conditions

1. Acceptance of Terms

By accessing or using the website located at www.dtaylordai.com or engaging with any services provided by dtaylord ai ("Company," "we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

2. Services

dtaylord ai provides custom AI voice agent solutions designed to help businesses automate and enhance their customer communications. Our services include, but are not limited to, the design, development, and deployment of AI-powered voice agents tailored to each client's specific business needs, workflows, and brand identity.

All service engagements are subject to a separate service agreement or statement of work executed between dtaylord ai and the client. These Terms & Conditions govern your general use of our website and communications.

3. SMS / Text Messaging Terms — A2P 10DLC

By providing your phone number and opting in to receive SMS communications from dtaylord ai, you agree to the following terms:

• Consent to Receive Messages: You expressly consent to receive autodialed or manually dialed text messages from dtaylord ai at the phone number you provide. Messages may include appointment reminders, consultation follow-ups, service updates, and promotional content related to our AI voice agent services.
• Message Frequency: Message frequency may vary based on your interactions with us. You may receive up to 4 messages per month unless otherwise disclosed at the point of opt-in.
• Message & Data Rates: Standard message and data rates may apply. dtaylord ai is not responsible for any charges incurred from your mobile carrier.
• How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message from us. Upon receipt of your STOP request, we will send a one-time confirmation message and you will no longer receive SMS messages from dtaylord ai.
• How to Get Help: Reply HELP to any message for assistance, or contact us at [email protected] or (301) 747-0026.
• No Third-Party Sharing: Your phone number and SMS opt-in consent will not be sold, rented, leased, or shared with any third party for their own marketing purposes.
• Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
• Supported Carriers: SMS messaging is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Availability may vary by carrier.

4. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or its related systems
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Reproduce, duplicate, copy, or resell any part of our website in violation of these terms

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of dtaylord ai or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. dtaylord ai does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties regarding the accuracy, completeness, or reliability of any content on the website.

7. Limitation of Liability

To the fullest extent permitted by applicable law, dtaylord ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you to dtaylord ai in the twelve (12) months preceding the claim.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. dtaylord ai has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy to understand our practices.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Prince George's County, Maryland.

11. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us: