Privacy Policy

1. Introduction

dtaylord ai ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dtaylordai.com), contact us, or engage with our services, including any SMS/text message communications sent through our platform.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and business name when you fill out a contact form, book a consultation, or opt in to receive communications from us.
• Communications Data: Messages, inquiries, and correspondence you send to us.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you visit our website.
• SMS/Text Messaging Data: Phone numbers and message content related to any SMS communications you opt into through our platform.

3. SMS / Text Messaging — A2P 10DLC Disclosure

dtaylord ai may send SMS and MMS messages to customers and prospects who have explicitly opted in to receive such communications. The following terms apply to all SMS communications:

• Opt-In: By providing your phone number and checking the consent box on any of our forms, you expressly consent to receive text messages from dtaylord ai, including appointment reminders, follow-up messages, promotional offers, and service updates.
• Message Frequency: Message frequency may vary. You may receive up to 4 messages per month unless otherwise specified at the point of opt-in.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further messages will be sent.
• Help: Reply HELP to any message for assistance, or contact us directly at [email protected] or (301) 747-0026.
• No Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to inquiries and fulfill consultation requests
• Send SMS/text messages you have opted in to receive
• Send administrative communications such as appointment confirmations and service updates
• Improve our website, products, and services
• Comply with legal obligations
• Prevent fraud and ensure the security of our platform

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., CRM platforms, SMS delivery providers), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for a minimum of four (4) years in compliance with carrier and regulatory requirements.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent for SMS communications by replying STOP

To exercise any of these rights, contact us at [email protected].

9. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: